Privacy Policy

Effective Date: [July 2025]

Beacon (“we,” “us,” or “our”) is a mobile platform that offers mental health support to men through human advisor calls and AI-generated guidance. Your trust and privacy are essential to us. This Privacy Policy explains how we collect, use, store, protect, and share your data when you use the Beacon app, website, and services.

By using Beacon, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

We collect the following personal data with your explicit consent:

  • Name, email, phone number

  • Location data (if permission granted)

  • Age and demographic info (for personalization and compliance)

  • User preferences and account settings

b. Audio & Conversation Data

We collect and process:

  • Audio from calls with human advisors (passively processed by AI)

  • Voice notes or spoken messages sent to the AI

  • Text messages submitted to the AI

  • Post-call reflections and notes

c. Device & Usage Data

  • Device ID, IP address, operating system

  • Usage patterns, app activity logs, error reports

2. How We Use Your Data

We use your information to:

  • Connect you with human advisors

  • Generate post-call summaries and action plans using AI

  • Improve service accuracy and personalization

  • Provide customer support and manage your account

  • Monitor, audit, and enhance the AI’s effectiveness

We may also use anonymized data for research, product improvement, and training AI models—only after removing any personally identifiable information.

3. AI Use & Limitations

Beacon uses AI (via OpenAI's GPT Models) in the following ways:

  • To passively listen during advisor calls (no real-time intervention)

  • To generate post-call summaries, Scripture-based encouragements, and suggested action steps

  • To interact with you via written or spoken AI conversations

Important Disclosures:

  • AI-generated guidance is not a substitute for medical, legal, or crisis advice.

  • In emergencies or high-risk situations, AI-generated suggestions may not detect or respond appropriately.

  • Users are advised to seek professional help if facing suicidal ideation, abuse, or other critical circumstances.

4. Disclosures of Harm, Abuse, or Criminal Behavior

Beacon is not a mandated reporter, but reserves the right to act if:

  • We detect a credible threat to your life or someone else’s

  • A disclosure involves abuse of minors or vulnerable individuals

  • Law enforcement agencies lawfully request access

When appropriate, we may:

  • Alert authorities or emergency services (if identifiable and imminent)

  • Block further use of the platform

  • Document the disclosure and notify relevant entities where applicable

These decisions are governed by ethical, legal, and jurisdictional considerations and are reviewed on a case-by-case basis.

5. Third-Party Services & Data Sharing

Beacon uses OpenAI APIs to process and generate text from user input.
What’s shared with OpenAI:

  • Only the text of your inputs (not full audio recordings)

  • Data is sent over encrypted channels

  • We do not share identifying information (e.g., name, email) with OpenAI

OpenAI processes data in accordance with its own privacy policy.

We do not sell your data. We only share your data with:

  • Cloud providers (e.g., AWS) for hosting and processing

  • Analytics services (anonymized data only)

  • Legal or emergency entities when required by law

6. Data Retention & Deletion

We retain:

  • Audio and conversation data for up to [12 months] to support ongoing coaching

  • Account data as long as your profile remains active

  • Anonymized metadata indefinitely (for analytics)

Your Rights:

Under GDPR, CCPA, and other applicable laws, you may:

  • Access or request a copy of your data

  • Request correction of inaccurate data

  • Request deletion of your account and related data

  • Withdraw consent or opt-out of AI interactions

To exercise your rights, email privacy@beacon.help.

7. Security Practices

We use:

  • End-to-end encryption for audio, text, and stored data

  • Secure cloud storage with restricted access

  • Role-based permissions and regular access audits

  • AI input filtering to remove personal identifiers when passed to OpenAI

Your data is hosted in [region-specific data centers] compliant with GDPR and CCPA where applicable.

8. Age Restrictions

Beacon is intended for users aged 18 and above. We do not knowingly collect data from minors. If we discover such data, it will be deleted promptly.

9. International Users

If you are located outside of the United States, please note that your data may be transferred to, stored, and processed in a country that may not provide the same level of data protection as your home jurisdiction. By using Beacon, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, legal obligations, or AI functionality. We will notify users of material changes via email or in-app notifications.

11. Contact Us

For any questions, concerns, or data-related requests, contact:

Beacon Privacy Office
📧 privacy@beacon.help